Shipping Policy

Deliveries to the US take on average 5 business days after the purchase date to arrive, depending on the shipping method used. Deliveries to other countries may take longer. To increase shipping security, a delivery receipt may be asked from you by the delivery company.

Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include the United States Postal Service, UPS and FedEx. Unless otherwise noted, the customer will be charged the cost of shipping. We will accommodate to the best of our abilities all reasonable requests by the customer if the customer has a preference as to shipping methods. Please note that customers outside the United States shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.

Return Policy

If you are not satisfied with your purchase, please contact us by phone. You may request a return or exchange within 30 days of the receipt of the product if the product is deemed defective. All other (non-defective) products may be returned at Helanbak’s discretion, subject to a 20% restocking fee. You will be responsible for cost of shipping items back to Helanbak. Personalized, obsolete (No Longer Available) or other customized products may not be returned for refund or exchange under any circumstances unless stated otherwise at time of purchase.